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Mark a deal sold (and unwind it)

Finalize a sale to flip the car to sold, create the title work, and notify the owner — then reverse it with an unwind if the deal falls through.

Who: Owner, Manager, or SalesPlan: All plans

Mark sold is the one action that finalizes a sale. It flips the car to sold, creates the title work, and stamps who sold it and when. Unwind reverses a sold deal if it falls through.

Moving a deal (both Mark sold and Unwind) is a sales-pipeline action: Owners, Managers, and Sales can do it. Accounting users can record payments and file title work, but they can't mark a deal sold or unwind it.

Mark a deal sold

You can only mark a deal sold from the Pending state. A brand-new draft must be submitted to pending first.

  1. Open the deal.
  2. If it is still a draft, click Submit (Pending) in the Transitions card. This reserves the car (moves it to on hold).
  3. In the Compliance step, run the OFAC screening on the buyer (and co-buyer). An unresolved match blocks the sale — see below.
  4. In the Transitions card, click Mark sold.

What "Mark sold" actually does

  • The deal status becomes Sold and records the sold date and the user who sold it.
  • The vehicle flips to Sold in the same transaction — it disappears from your storefront's available inventory.
  • Title work is created automatically so the title/registration record shows up on your title queue. (This tracks the title; it does not file anything with the DMV — see the FAQ.)
  • The owner gets a bell notification ("Deal marked sold").
  • If the car has a floor-plan loan attached that's set to pay off on sale (the default) with a balance still owed, that floor plan is paid off automatically. This runs after the sale commits — if the payoff fails, the deal stays sold and you finish the payoff manually from the floor plan.
  • The car is de-listed from Facebook (if Facebook syndication is connected).

Mark sold lives only on the deal — there is no separate "sell" button on the vehicle. Selling the car always goes through the deal so the money, paperwork, and title work stay linked.

Why "Mark sold" can be blocked

Two things will stop a deal from going sold. The error message tells you which one.

  • Unresolved OFAC match. If the buyer or co-buyer screening is a potential match or a confirmed hit, you must resolve it first. Go to the Compliance step, review the match, and clear it as a false positive (with a note). A deal that was never screened, or one screened clean, passes.
  • Finance deal with no lienholder. A Finance deal needs a lienholder on file before it can be sold. Add one from Lienholders → Add lienholder, attach it to the deal, then mark sold again. (Cash, Wholesale, and BHPH deals don't need one.)

Red Flags do not block "Mark sold." Only an unresolved OFAC match (or a missing lienholder on a finance deal) stops the sale. Review your Red Flags in the Compliance step anyway — nothing forces you to, so it's on you.

The car must still be sellable. If a competing deal already sold the same vehicle (or it was otherwise moved off available/on hold), mark sold fails with a conflict instead of overwriting it. Check for a second deal on that car.

BHPH deals: originate the loan after selling

For an in-house (BHPH) deal, marking it sold does not create the loan. Sell the deal first, then originate the in-house loan as a separate step from the deal's In-house financing card (or its Finance screen) — origination requires the deal to already be sold.

Unwind a sold deal (reverse it)

Use Unwind when a finalized sale has to be undone — financing fell through, the customer backed out, or it was entered by mistake. Unwind is only available on a Sold deal.

  1. Open the sold deal.
  2. In the Transitions card, click Unwind sale.
  3. A prompt asks for a reason (optional — it's recorded on the deal if you enter one). Click Cancel on the prompt to abort.

What "Unwind" does

  • The deal status becomes Unwound and records the reason and date.
  • The vehicle goes back to Available — but only if it is still marked sold by this deal. If the car already moved on, it is left alone.
  • The deal's title work is cancelled so it stops aging as "overdue" for a sale that no longer exists.

An open BHPH loan blocks the unwind. If the deal has an in-house loan that isn't paid off, you can't unwind it — the loan, schedule, and ledger would be orphaned. Pay off (or charge off and close) the loan first, then unwind the deal.

After a deal is closed

Once a deal is Sold, Unwound, or Cancelled, its terms (price, fees, tax, disclosures) are locked — those numbers backed the paperwork at the moment of sale. To change anything, unwind the sale and start over.

Recording payments is the exception — receivables can still post against a sold deal on the Payments tab. Closing the deal doesn't close the ledger.

FAQ

Where is the "Mark sold" button?

On the deal's page, in the Transitions card. It only appears when the deal is in the Pending state. Submit a draft to pending first.

Why can't I mark the deal sold?

The most common reason is an unresolved OFAC match in the Compliance step — clear it as a false positive with a note and retry. The other is a finance deal with no lienholder — attach one. The error message names the exact blocker. (If you're an accounting user, you also won't see the action — moving a deal is restricted to Owner, Manager, and Sales.)

Does marking it sold remove the car from my website?

Yes. The vehicle flips to Sold in the same transaction, which pulls it from your storefront's available inventory and de-lists it from Facebook (if connected).

Can I undo a sale?

Yes — use Unwind sale on the sold deal. It sets the deal to Unwound, returns the car to Available (if it's still sold by this deal), and cancels the title work. You'll be asked for a reason (you can leave it blank).

Why won't my BHPH deal unwind?

Because it has an open in-house loan. There's no automatic "un-originate" — pay off (or charge off and close) the loan first, then unwind the deal.

Does "Mark sold" file anything with the DMV?

No. It creates the title work and adds it to your title queue, but it does not file electronically with the state. Title/registration submission is tracked in the app, not transmitted live to the DMV. (Official fillable state forms are Florida-only today.)