Update your payment method
Add or change the card on file for your subscription — embedded, with no redirect to Stripe.
Your subscription is charged to the card on file. You can add or replace that card without ever leaving the app — the form is embedded, so there's no redirect to Stripe.
Anyone on your team can open the Billing page, but only the Owner — or a teammate the Owner has been granted billing access — can actually save a card or change the subscription. If you're not authorized, the save is rejected with a "Billing access is required" message.
Replace the card on an active subscription
Use this when you already have a subscription and want to swap in a new card.
- Open Billing from the account menu (your avatar, top right).
- In the right-hand column, find the Payment method card. It shows your current card (brand and last 4) or Link.
- Click Update payment method.
- In the New payment method box, enter the card details. You can also pay 1-click with Link if it's offered.
- Click Save new payment method.
The button shows Saving… while it works, then the form closes and the page refreshes to show the new card.
Changed your mind? Click Cancel next to the Save button, or the X at the top of the form, to close it without saving.
Add a card when there's none on file
If your subscription is active but no card is saved (for example, the old one was detached in Stripe), the Billing page shows an Add a payment method panel instead of the normal subscription view.
- Open Billing from the account menu.
- Enter the card details (or use Link).
- Click Save payment method.
If your card was removed while you're still subscribed, add a new one before your next charge — otherwise the payment fails and you can lose access.
If your payment is past due
When a charge fails, a red "Payment failed — action required" banner appears across the top of the app with an Update payment method button. That button takes you to the Billing page (it does not open a card form by itself).
- Click Update payment method on the past-due banner (or just open Billing from the account menu).
- On the Update payment method card, enter a working card (or use Link).
- Click Save and retry.
Stripe retries the failed charge automatically after you save — usually within a few minutes. Refresh the page if the status hasn't updated by then.
What happens after you save
- The app tries to record the new card right away and refreshes the page so it shows up.
- All future charges and renewals go to the new card.
- Your existing plan, billing cycle, and next charge date don't change — only the card does.
Occasionally the new card takes a few seconds to reflect (the page even tells you "It may take a few seconds… refresh if needed"). If the old card still shows after a refresh, save the new card once more — saving re-syncs the card on file.
Some banks ask for an extra security check (3D Secure). If it can't run inline, your bank's verification opens and then returns you to the Billing page with a "Payment method saved" confirmation. Don't close the tab mid-verification.
FAQ
Do I get sent to Stripe to enter my card?
No. The card form is embedded directly in the Billing page, so you stay in the app the whole time. The only exception is a bank security check (3D Secure) that can't run inline — then your bank's verification pops up and returns you afterward.
Can I pay with something other than a card?
The form accepts a card or Link (Stripe's 1-click checkout). Those are the options it offers.
Why won't the Billing page let me save a card?
You can view the Billing page in any role, but saving a card (or changing the plan) requires the Owner account, or a teammate the Owner has granted billing access. Without that, the save is rejected — ask your Owner to update billing.
I saved a new card but the old one still shows. What now?
It usually updates after the page refreshes. If it doesn't, refresh once more. If the old card still shows, save the new card again — saving re-syncs the card on file with Stripe.
Will changing my card charge me right away?
No. Updating the card only changes where future charges go — you're not charged just for saving a card. The one exception is a past-due account: there, saving a new card lets Stripe retry the failed charge to restore access.